Client Success Manager - WasteX

Conservice; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Conservice's WasteX team is seeking a Customer Success Manager to be the primary advocate for customers' success and own the end-to-end experience. You will onboard new relationships, work with senior executives, and drive value through strong problem solving and proactive communication.

This role offers high visibility, opportunities to grow with a market leader in waste services and sustainability. The WasteX program focuses on delivering measurable ROI for clients and maintaining long-term

Qualifications

• Onboard new customer relationships and drive early value.
• Own long-term relationships and maximize client ROI.
• Collaborate with product and operations to enable growth.

Responsibilities

• Lead onboarding and implementation for WasteX customers.
• Manage ongoing relationships and monitor value delivery.
• Coordinate with internal teams to resolve issues and expand adoption.

Job description

Position Overview

The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars:

• Customer Value Creation: Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
• Customer Management: Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
• Internal Enablement: Collaborating with internal leaders to improve products and drive continuous growth. We seek problem solvers who excel as both individual contributors and people developers.

Core Competencies

• Leadership: Demonstrate initiative and an ownership mindset; identify and execute value-creating opportunities for customers and internal operations.
• Problem Solving: Leverage structured thinking and a focus on root causes to plan and resolve complex issues.
• Customer Centricity: Embrace value creation as the driver for perpetual partnership; seek every opportunity to deliver ROI.
• Effective Communication: Manage expectations for both customers and internal stakeholders via comprehensive written and verbal communication.
• Operational Discipline: Utilize a firm grasp of processes, technology, and objective data to meet customer needs effectively.

What This Role Offers

• High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
• Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
• Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.