Customer Service Manager - Hybrid Leader in CX Excellence

Ventura Foods; Fort Worth (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) with matching

Paid vacation, Sick time, and Holidays

Employee appreciation programs

Annual bonus potential

Job summary

Ventura Foods is seeking a Customer Service Manager to lead a team of customer service representatives in a hybrid Fort Worth, TX environment. The role focuses on delivering outstanding customer experiences, coordinating with Sales and Operations, and driving proactive issue resolution.

Ideal candidates have 5+ years in customer service, with 2+ years of supervision, and strong Salesforce Service Cloud or CRM experience to support order management and customer insights.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or related field or equivalent experience.
• 5+ years of customer service experience with at least 2 years leading a team.
• Experience with Salesforce Service Cloud or similar CRM platforms is strongly preferred.

Responsibilities

• Oversee a team of customer service representatives to deliver exceptional customer experiences.
• Ensure on-time, in-full order management and proactive issue resolution.
• Collaborate with Sales and Operations to align priorities and drive customer satisfaction.
• Lead continuous improvement efforts to enhance CX and performance KPIs.
• Participate in customer calls to strengthen relationships and provide solutions.

Skills

Leadership

Team leadership

Customer service

Cross-functional collaboration

Communication

Data analysis

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce Service Cloud

CRM platforms

Job description

Ventura Foods is seeking a Customer Service Manager to lead a team of customer service representatives in a hybrid Fort Worth, TX environment. The role focuses on delivering outstanding customer experiences, coordinating with Sales and Operations, and driving proactive issue resolution.

Ideal candidates have 5+ years in customer service, with 2+ years of supervision, and strong Salesforce Service Cloud or CRM experience to support order management and customer insights.