Customer Service Leader: Drive Growth, Ops & Excellence

Atrium; Cherry Hill Township (NJ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement plan

Paid time off

Job summary

Atrium in Cherry Hill, NJ seeks a Customer Service Manager to lead a team, drive service improvements, and align with company goals. The role emphasizes strategic leadership, cross-functional collaboration, and accountability for customer satisfaction and revenue growth.

The position requires a Bachelor’s degree and 5+ years in customer-facing roles within transportation or supply chain, with strong MS Office, Power BI, and SharePoint skills.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years in customer service, sales, or other customer-facing roles within the transportation or supply chain industry.
• Intermediate to advanced knowledge of transportation, or supply chain operations.
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams) and familiarity with Power BI and SharePoint.
• Strong analytical skills with the ability to interpret and present data to support strategic initiatives.

Responsibilities

• Provide strategic leadership, coaching, and structured training to team members to ensure high performance.
• Champion company values, goals, and culture with internal and external stakeholders.
• Manage team resources, onboarding, and performance to ensure effective coverage and cultural alignment.
• Maintain accurate training records and ensure adherence to policies, customer expectations, and industry best practices.
• Identify and implement technology solutions that improve productivity and stakeholder satisfaction.
• Communicate proactively with stakeholders regarding changes and issues to maintain transparency and trust.
• Lead execution and onboarding for new customer opportunities in partnership with Business Development.
• Use data to develop strategies that increase revenue and profitability, including identifying low-ROI lanes.

Skills

Leadership

Team coaching

Data analysis

Power BI

SharePoint

MS Office

Communication

CRM

Education

Bachelor’s degree

Tools

Power BI

SharePoint

Job description

Atrium in Cherry Hill, NJ seeks a Customer Service Manager to lead a team, drive service improvements, and align with company goals. The role emphasizes strategic leadership, cross-functional collaboration, and accountability for customer satisfaction and revenue growth.

The position requires a Bachelor’s degree and 5+ years in customer-facing roles within transportation or supply chain, with strong MS Office, Power BI, and SharePoint skills.