Customer Service Lead: Training, Growth & Ops

AVI Foodsystems; Huber Heights (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacations and holidays

Growth opportunities

Team culture

Job summary

AVI Foodsystems is seeking an energetic and optimistic leader for the role of Customer Service Attendant Supervisor. Founded in 1960, AVI Foodsystems has grown into a respected national food service company.

The role focuses on training and developing team members, staffing, inventory management, and driving profitability across accounts while ensuring safety and quality standards are met. A strong emphasis on growth and a family-oriented culture is highlighted in the posting.

Qualifications

• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Job description

AVI Foodsystems is seeking an energetic and optimistic leader for the role of Customer Service Attendant Supervisor. Founded in 1960, AVI Foodsystems has grown into a respected national food service company.

The role focuses on training and developing team members, staffing, inventory management, and driving profitability across accounts while ensuring safety and quality standards are met. A strong emphasis on growth and a family-oriented culture is highlighted in the posting.