Customer Service Lead & Team Coach

View Cleaners; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Holiday Pay

Retirement Savings

Medical Benefits

Job summary

View Cleaners in Irvine, CA is seeking a Customer Service Representative to lead daily customer interactions and ensure top-notch service. You will mentor a team, manage frontline operations, and help deliver a friendly, efficient experience for every client.

The ideal candidate has an associate degree or equivalent, strong communication and leadership skills, and the ability to resolve issues calmly in a fast-paced environment.

Qualifications

• Associate degree or equivalent required.
• Proven experience in a customer service role, preferably in retail or hospitality.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
• A commitment to maintaining high standards of service excellence.

Responsibilities

• Leading and mentoring a team of customer service representatives to achieve superior service quality.
• Overseeing customer service operations for smooth, efficient service delivery.
• Fostering a positive and engaging environment for both customers and employees.
• Handling and resolving customer complaints with professionalism and care.
• Collaborating with management to develop strategies to enhance customer satisfaction and retention.

Skills

Leadership

Customer service

Communication

Problem solving

Stress management

Service excellence

Education

Associate degree or equivalent

Tools

Customer management systems

Job description

View Cleaners in Irvine, CA is seeking a Customer Service Representative to lead daily customer interactions and ensure top-notch service. You will mentor a team, manage frontline operations, and help deliver a friendly, efficient experience for every client.

The ideal candidate has an associate degree or equivalent, strong communication and leadership skills, and the ability to resolve issues calmly in a fast-paced environment.