Customer Service Representative

View Cleaners; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Holiday Pay

Retirement Savings

Medical Benefits

Job summary

View Cleaners in Irvine, CA is seeking a Customer Service Representative to lead daily customer interactions and ensure top-notch service. You will mentor a team, manage frontline operations, and help deliver a friendly, efficient experience for every client.

The ideal candidate has an associate degree or equivalent, strong communication and leadership skills, and the ability to resolve issues calmly in a fast-paced environment.

Qualifications

• Associate degree or equivalent required.
• Proven experience in a customer service role, preferably in retail or hospitality.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
• A commitment to maintaining high standards of service excellence.

Responsibilities

• Leading and mentoring a team of customer service representatives to achieve superior service quality.
• Overseeing customer service operations for smooth, efficient service delivery.
• Fostering a positive and engaging environment for both customers and employees.
• Handling and resolving customer complaints with professionalism and care.
• Collaborating with management to develop strategies to enhance customer satisfaction and retention.

Skills

Leadership

Customer service

Communication

Problem solving

Stress management

Service excellence

Education

Associate degree or equivalent

Tools

Customer management systems

Job description

Join Our Team as a Customer Service Representative

at View Cleaners

About View Cleaners

Established in 1976, View Cleaners is a family-owned, custom dry cleaning business renowned in Irvine and Ladera Ranch, specializing in designer garments and wedding gowns. We pride ourselves on our customer-centric approach and commitment to the local community, actively participating in school sponsorships and fundraising initiatives.

Benefits

As part of our team, you'll enjoy:

• Holiday Pay
• Retirement Savings
• Medical Benefits

Daily Tasks

As a Customer Service Representative, Your Day Will Include

• Leading and mentoring a team of customer service representatives to achieve superior service quality.
• Overseeing customer service operations for smooth, efficient service delivery.
• Fostering a positive and engaging environment for both customers and employees.
• Handling and resolving customer complaints with professionalism and care.
• Collaborating with management to develop strategies to enhance customer satisfaction and retention.

Required Skills & Experience

• Associate degree or equivalent required.
• Proven experience in a customer service role, preferably in retail or hospitality.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
• A commitment to maintaining high standards of service excellence.

Additional Qualifications

• Mid-level experience in customer service.
• Understanding of health & safety standards and ability to enforce them.
• Familiarity with customer management systems.
• Ability to interpret operational metrics and report status concisely to managers.

At View Cleaners, we offer a supportive and friendly work environment where your talents can shine. If you are passionate about providing top-notch customer service and want to grow with us, we would love to hear from you!