Customer Service Lead — Retail & Front-of-House

Paycom - ATS; Roseburg (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

BottleDrop Redemption Center in Roseburg, OR, is hiring for a Retail Lead role focused on delivering superior customer service and maintaining a safe, orderly redemption center environment.

Ideal candidates have 1+ years of supervisory experience in retail with cash handling, and a high school diploma or GED. Flexibility to work varied schedules and strong communication skills are essential.

Qualifications

• Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures.
• Ability to effectively and professionally communicate with team, management, customers and internal departments of OBRC.
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.

Responsibilities

• Support the BottleDrop Supervisor and management to ensure a safe and positive work environment.
• Cash handling.
• Consistently demonstrate following company policies as outlined in handbooks and training materials.
• Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.
• Complete Injury Reporting Protocols as needed.
• Assist in training and oversight of BottleDrop Team Members.
• Operate, troubleshoot and maintain all Front of House equipment.
• Escalate equipment repair and/or IT issues when necessary.
• Perform the functions of a Retail Lead as needed.
• Perform the functions of a BottleDrop Team Member as needed.
• Track and report daily activities of Redemption Center by using proper forms and procedures.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE usage in designated areas of RC.

Skills

Supervisory experience

Cash handling

Customer service

Verbal and written communication

Multitasking

MS Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

BottleDrop Redemption Center in Roseburg, OR, is hiring for a Retail Lead role focused on delivering superior customer service and maintaining a safe, orderly redemption center environment.

Ideal candidates have 1+ years of supervisory experience in retail with cash handling, and a high school diploma or GED. Flexibility to work varied schedules and strong communication skills are essential.