BottleDrop Customer Service Associate - Gresham

Oregon Beverage Recycling Cooperative; Gresham (OR); On-site; USD 30,000 - 45,000; Full time

Job summary

The Oregon Beverage Recycling Cooperative in Gresham, Oregon, is seeking a dedicated team member for customer service at the BottleDrop Redemption Center. The successful candidate will maintain facility cleanliness, assist customers with the BottleDrop system, and educate them on the Oregon Bottle Bill.

The ideal applicant will possess strong communication skills, a high school diploma or GED, and the ability to work in a fast-paced environment. The position requires lifting up to 50 lbs and adhering to safety standards.

Qualifications

• Customer service experience preferred.
• Experience in a fast-paced retail environment preferred.

Responsibilities

• Maintain the facility's appearance inside and outside.
• Educate customers on Oregon’s Bottle Bill and the BottleDrop system.
• Assist customers with kiosk and payment processing.
• Enforce daily limits professionally.
• Complete data entry and processing of containers accurately.

Skills

Strong verbal and written communication skills

Ability to work well in a team environment

Ability to operate manual/electric pallet jacks

Reliable with punctual attendance

Education

High School diploma or GED

Tools

Powered floor scrubber

Job description

Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary

Responsible for delivering superior customer service in a friendly, professional and considerate manner. Maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards.

Primary Duties & Responsibilities

• Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms.
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system.
• Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs).
• Enforce daily limits in a professional and considerate manner.
• Efficiently and accurately complete all data entry requirements and the processing of beverage containers.
• Safely operate, maintain and troubleshoot equipment and Redemption Center tools.
• Escalate repair issues when necessary.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
• Other job duties as assigned.

Education/Experience

• High School diploma or GED required.
• Customer service and/or cash handling experience are preferred.
• Experience in a fast‑paced retail environment is preferred.

Requirements – Skills, Job Knowledge & Abilities

• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
• Ability to work well in a team environment.
• Ability to operate manual/electric pallet jacks after training/certification.
• Ability to operate powered floor scrubber after training/certification.
• Ability to communicate effectively and provide a positive experience for our customers.
• Reliable with punctual attendance.

Supervisory Responsibility

• None

Travel

• None

Working Conditions/Physical Requirements

• Work outdoors in various temperatures/conditions.
• Exposure to industrial equipment with moving mechanical parts.
• Occasional exposure to odors of empty beverage containers.
• Noise levels in designated areas of the redemption center require the use of approved hearing protection.
• Must be able to frequently lift/carry up to 30lbs.
• Must be able to occasionally lift/carry up to 50 lbs.
• Push/pull 50+ lbs. frequently (wheeled bag racks).
• Talking and hearing is frequently required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand and walk.
• Must be able to bend/stoop/crouch/squat.
• Must be able to use arms/wrists/hands/grasp.
• Must be able to occasionally climb and balance.