Customer Service Lead - Part-Time, Flexible Hours

Burlington Stores; Brockton (MA); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Brockton, MA, is seeking a part-time Customer Service Lead to guide daily service initiatives under the supervision of store leaders. You will inspire associates, model Burlington’s values, and ensure a positive shopping experience with fast checkouts and professional service.

The role requires flexibility for mornings, evenings, weekends, and holidays, with physical ability to lift 40 lbs. and stand for extended periods.

Qualifications

• Strong leadership and team motivation abilities.
• Excellent customer service and problem-solving skills.
• Effective communication with customers and team.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates to provide friendly, professional service.
• Enhance friendliness, speed of checkout, and customer feedback scores via a customer-first approach.
• Maintain a neat front-end area and troubleshoot register-related issues.

Skills

Leadership

Customer service

Communication

Job description

Burlington Stores in Brockton, MA, is seeking a part-time Customer Service Lead to guide daily service initiatives under the supervision of store leaders. You will inspire associates, model Burlington’s values, and ensure a positive shopping experience with fast checkouts and professional service.

The role requires flexibility for mornings, evenings, weekends, and holidays, with physical ability to lift 40 lbs. and stand for extended periods.