Customer Service Lead - Operations & Cash Control

Nino Salvaggio International Marketplace; Troy (MI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Accident

Hospitalization

Critical illness

Life insurance

Flexible spending

Education reimbursement

401K match

Employee discount

Company paid life insurance policy

Company paid LTD

Job summary

Nino Salvaggio International Marketplace in Troy, MI is seeking an Assistant Customer Service Manager to help direct and supervise the customer service department and staff. The role focuses on delivering excellent service while supporting daily operations at the Troy location.

The position requires prior cash handling and customer service experience, some management experience, and the ability to work early mornings, nights and weekends.

Qualifications

• High school diploma or GED required.
• Previous cash handling experience required.
• Previous customer service experience required.
• Previous management experience preferred.
• Must work early mornings, nights and weekends.
• Must have reliable transportation.

Responsibilities

• Direct and supervise all department activities to ensure productivity and customer service.
• Oversee cash management, line flow, scheduling, attendance, refunds, and audits.
• Provide superior customer service and promote goodwill.
• Maintain accuracy in cash handling and meet goals.
• Assist with price checks and cashier support.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Leadership

Education

High school diploma or GED

Job description

Nino Salvaggio International Marketplace in Troy, MI is seeking an Assistant Customer Service Manager to help direct and supervise the customer service department and staff. The role focuses on delivering excellent service while supporting daily operations at the Troy location.

The position requires prior cash handling and customer service experience, some management experience, and the ability to work early mornings, nights and weekends.