Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Troy (MI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Accident

Hospitalization

Critical illness

Life insurance

Flexible spending

Education reimbursement

401K match

Employee discount

Company paid life insurance policy

Company paid LTD

Job summary

Nino Salvaggio International Marketplace in Troy, MI is seeking an Assistant Customer Service Manager to help direct and supervise the customer service department and staff. The role focuses on delivering excellent service while supporting daily operations at the Troy location.

The position requires prior cash handling and customer service experience, some management experience, and the ability to work early mornings, nights and weekends.

Qualifications

• High school diploma or GED required.
• Previous cash handling experience required.
• Previous customer service experience required.
• Previous management experience preferred.
• Must work early mornings, nights and weekends.
• Must have reliable transportation.

Responsibilities

• Direct and supervise all department activities to ensure productivity and customer service.
• Oversee cash management, line flow, scheduling, attendance, refunds, and audits.
• Provide superior customer service and promote goodwill.
• Maintain accuracy in cash handling and meet goals.
• Assist with price checks and cashier support.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Leadership

Education

High school diploma or GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.

RESPONSIBILITIES

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

BENEFITS

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

This position works 45-50 hours per week which will be $47,000-$57,000 annually.

EOE