Customer Service Lead - Growth, Bonuses, PTO (Waste)

Apple Valley Waste, Inc.; Charles Town (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonuses

Career growth

PTO & holidays

Gear & PPE

Job summary

Patriot Disposal / Apple Valley Waste is seeking a Customer Service Representative to support operations in the waste management sector. You will handle inquiries, resolve issues, and coordinate with internal teams to fulfill requests, while maintaining accurate records of interactions.

The role emphasizes empathy, professional communication, and a proactive approach to upselling services to existing customers, with opportunities for growth within a fast-expanding company.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Skills

Customer service

Communication

CRM software

Microsoft Office

Team player

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Patriot Disposal / Apple Valley Waste is seeking a Customer Service Representative to support operations in the waste management sector. You will handle inquiries, resolve issues, and coordinate with internal teams to fulfill requests, while maintaining accurate records of interactions.

The role emphasizes empathy, professional communication, and a proactive approach to upselling services to existing customers, with opportunities for growth within a fast-expanding company.