Customer Service Lead

CyberForce Global; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A fast-growing cybersecurity company is seeking a Customer Service Lead to enhance customer support for their cybersecurity products. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for cybersecurity. This role involves troubleshooting, guiding customers, and collaborating with technical teams to ensure satisfaction.

Qualifications

• Previous experience in customer service, preferably in cybersecurity.
• Strong problem-solving skills and a customer-centric mindset.

Responsibilities

• Provide exceptional customer support for clients using cybersecurity products.
• Troubleshoot and resolve customer issues effectively.

Skills

Problem Solving

Communication

Job description

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Job Title: Customer Service Lead – Cybersecurity (US-Based)

Location: United States (Remote)

Our client, a fast-growing cybersecurity company, is looking for a Customer Service Lead with experience in the cybersecurity space. The ideal candidate will have a strong background in handling customer inquiries and support related to cybersecurity products and services, and leading a team.

Key Responsibilities:

• Provide exceptional customer support for clients using cybersecurity products and solutions.
• Troubleshoot and resolve customer issues, offering clear and effective solutions.
• Guide customers in utilizing security products to maximize value and address their needs.
• Collaborate with technical teams to escalate complex issues and ensure customer satisfaction.
• Document customer interactions and feedback to improve product and service offerings.

Requirements:

• Previous experience in customer service, preferably within the cybersecurity industry.
• Familiarity with cybersecurity products and solutions.
• Strong problem-solving skills and a customer-centric mindset.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.

If you're passionate about cybersecurity and have a customer-first approach, we'd love to hear from you!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Computer and Network Security