Customer Service and Scheduling Manager - Home Heath - Remote

Alvita Care; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

A leading home health company is seeking a Customer Service and Scheduling Manager to oversee operations, manage client service, and lead a team of Client Success Coordinators. The role involves ensuring exceptional care, monitoring performance, and facilitating training. Candidates should have strong problem-solving and leadership skills, along with a solid understanding of healthcare staffing. This remote position offers a competitive salary range.

Qualifications

• Understanding of healthcare staffing and scheduling.
• Ability to motivate and engage teams.

Responsibilities

• Monitor team performance and drive service level goals.
• Ensure timely completion of daily, weekly, and monthly tasks.
• Address client concerns promptly and maintain high service standards.

Skills

Problem-solving

Leadership

Flexibility

Job description

Customer Service and Scheduling Manager - Home Health - Remote

Join to apply for the Customer Service and Scheduling Manager - Home Health - Remote role at Alvita Care.

Role Overview

Serve as the operational owner of your market, managing client service, financial performance, and team actions. Lead, mentor, and manage a team of Client Success Coordinators and Recruiters to ensure they are trained, motivated, and equipped for exceptional care. Collaborate with other departments to foster a positive patient and employee experience. Oversee daily branch operations including scheduling, recruiting, customer satisfaction, quality standards, performance improvement, personnel productivity, and financial management. Establish a culture of service excellence.

Responsibilities

• Monitor team performance and drive service level goals.
• Prepare performance reports and conduct evaluations.
• Provide coaching and training to support team growth.
• Ensure timely completion of daily, weekly, and monthly tasks.
• Make informed decisions, solve problems, and suggest process improvements.

Operational Excellence

• Serve as subject matter expert for team responsibilities.
• Oversee orientation and training for new team members.
• Facilitate issue resolution and communicate effectively with staff.
• Determine recruitment needs and achieve retention goals.
• Attend scheduled meetings and monitor key performance indicators.
• Ensure compliance with all regulatory bodies.

Client Care

• Participate in on-call rotation for emergencies and staffing issues.
• Address client concerns promptly and maintain high service standards.
• Ensure accurate billing and caregiver-client matching.

Qualifications & Industry Knowledge

• Understanding of healthcare staffing and scheduling.
• Problem-solving skills and independent decision-making.
• Leadership ability to motivate and engage teams.
• Flexibility and adaptability to meet various needs.

Pay Range: $75,000 - $80,000