Customer Service and Scheduling Manager - Home Heath - Remote

Alvita Care; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

A leading home health company seeks a Customer Service and Scheduling Manager to oversee operations and lead a team. Responsibilities include managing client services, ensuring high standards of care, and achieving recruitment goals. The ideal candidate will have strong leadership and problem-solving skills, along with a deep understanding of healthcare staffing needs.

Qualifications

• Knowledge of healthcare staffing and scheduling.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Managing client service and financial performance of the territory.
• Leading and mentoring a team of Client Success Coordinators and Recruiters.
• Managing daily branch operations, including scheduling and customer satisfaction.

Skills

Leadership

Problem-Solving

Flexibility

Job description

Customer Service and Scheduling Manager - Home Health - Remote

Join us at Alvita Care as a Customer Service and Scheduling Manager - Home Health - Remote.

Responsibilities include:

1. Serving as the operational owner of your market, managing client service, and overseeing the financial performance of the territory.
2. Leading, mentoring, and managing a team of Client Success Coordinators and Recruiters, ensuring they are trained, motivated, and equipped to provide exceptional care.
3. Collaborating with other departments to ensure a positive patient and employee experience.
4. Managing daily branch operations, including scheduling, recruiting, customer satisfaction, quality standards, performance improvement, personnel productivity, and financial management.
5. Establishing a culture of service excellence.

Additional role specifics:

1. Monitoring team performance and providing feedback through regular evaluations.
2. Overseeing orientation and training for new team members.
3. Facilitating issue resolution in conjunction with the VP of Operations.
4. Achieving recruitment and retention goals.
5. Monitoring KPIs and implementing strategies to improve territory efficiency.
6. Participating in on-call rotations and addressing emergencies outside regular hours.
7. Maintaining high standards of customer service and ensuring accurate billing.
8. Understanding healthcare staffing needs and demonstrating problem-solving skills.
9. Motivating and engaging team members, and demonstrating flexibility to meet operational needs.

Qualifications include:

• Knowledge of healthcare staffing and scheduling.
• Strong problem-solving and decision-making abilities.
• Leadership skills to motivate and engage teams.
• Flexibility and adaptability.

Compensation: $75,000 - $80,000