Customer Service Lead

Howmet Aerospace; Simi Valley (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid holidays

Vacation

Job summary

Howmet Aerospace Inc. in Simi Valley is seeking a Customer Service Supervisor to oversee daily customer communications, manage ERP transactions (quotes, sales orders, deliveries, and returns), and ensure satisfaction while meeting KPIs.

The role requires a Bachelor’s degree or at least 3 years of supervisory experience, strong leadership, and knowledge of Incoterms. This hybrid, full-time position includes a competitive salary range and comprehensive benefits; visa sponsorship is not available.

Qualifications

• Bachelor’s degree or 3+ years of supervisory experience.
• US work authorization; visa sponsorship is not available.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily customer communications and resolve inquiries.
• Manage ERP transactions including quotes, sales orders, delivery, and returns.
• Coordinate with Sales and Procurement to update backlogs for shipping changes.
• Perform contract reviews on customer POs with cross-department collaboration.
• Lead a team to drive operational excellence in Customer Service.
• Set team objectives and monitor KPIs; provide coaching and training.

Skills

Customer service

Team leadership

ERP knowledge

Education

Bachelor’s degree or equivalent experience

Tools

ERP system

Job description

• Locations 3990 A Heritage Oak Court, Simi Valley, CA, 93063, US (Hybrid)
• Job Schedule Full time
• Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities

Essential Functions

Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.

Manage transactions in ERP which include quotes, SOs, delivery, and returns.

Incoterm knowledge

Perform contract review on customer POs and liaise with various departments, including Sales, Procurement, Finance, Quality, Warehouse & Logistics, to fulfill sales targets and Key Performance Indicators (KPIs).

Coordinate with Sales and Procurement teams to update system backlogs for any shipping schedule changes.

Comply with company policies and procedures and provide support for ASAT, IMEX, and external/internal audit requirements.

Perform other tasks assigned by the supervisor.

Leading and developing a team to drive the operation excellence in Customer Service functions.

Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).

Provide coaching, training, and performance feedback to foster professional growth.

Promote collaboration, accountability, and a high-performance culture within the team.

This is a Non-Exempt position and is eligible for Overtime.

Qualifications

Education and/or Experience

Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Benefits/Salary

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation.The salary range for this position is $70K to $85K

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.