Account Manager

Howmet Aerospace; Berea (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Howmet Aerospace in Berea, Ohio is seeking a Customer Success/Accounts role focused on growing strategic accounts. You will develop relationships with key contacts, manage customer scorecards, and translate needs into programs that drive profitability for the customer and the company.

You will collaborate across internal teams, forecast goals, travel occasionally for visits, and become a subject matter expert on our products and processes.

Qualifications

• Bachelor’s degree in Marketing, Sales, or Communications preferred.
• 2+ years of experience growing customer accounts.
• Strong teamwork and cross-functional collaboration skills.
• Experience with MRP/ERP systems (JD Edwards, SAP) desirable.
• Proficient in Excel and highly organized with good follow-up.

Responsibilities

• Develop strong relationships with key customer contacts.
• Enhance customer relationships and ensure loyalty through excellent service.
• Develop, review, and maintain customer scorecards to address customer metrics.
• Identify customer needs and design programs to enhance profitability for customer and company.
• Collaborate with management on sales goals, planning, and forecasting.
• Become a subject matter expert on our products, processes, and operations.
• Travel occasionally for customer visits as required.
• Manage customer scorecards through collaboration.

Skills

Teamwork

Excel

Organization

Education

Bachelor's degree in Marketing, Sales, or Communications

Tools

ERP systems

Job description

• Locations 1000 W Bagley Rd., Berea, OH, 44017, US (On-site)
• Job Schedule Full time
• Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities

• Develop strong relationships with key customer contacts
• Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
• Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
• Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company
• Collaborating with management on sales goals, planning, and forecasting
• Become a subject matter expert on our products, processes, and operations
• Ability to travel occasionally for customer visits, as required
• Manage customer scorecards through collaboration

Qualifications

• Bachelor's Degree in Marketing, Sales, or Communications preferred
• Minimum of 2 years demonstrated success leading customer growth with key accounts
• Outstanding ability to build teamwork and trust across multiple internal stakeholders
• MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable
• Moderate to advanced Excel knowledge
• Excellent organization skills to ensure follow-up both internally and externally

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.