Customer Service Lead

Howmet Aerospace Inc.; Simi Valley (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid holidays

Vacation

Job summary

Howmet Aerospace Inc. in Simi Valley, CA is seeking a customer service leader to oversee daily communications, quotes, deliveries, and returns. You will coordinate cross-functionally to meet KPIs and improve operational performance in a hybrid work setting.

The role requires a Bachelor’s degree or equivalent supervisory experience and the ability to work legally in the United States without visa sponsorship. You will mentor a team and ensure high standards in customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience with at least 3 years of supervisory background.
• Authorized to work in the United States; visa sponsorship not available.
• Experience managing customer orders, quotes, deliveries, and returns in ERP.

Responsibilities

• Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
• Manage transactions in ERP including quotes, SOs, delivery, and returns.
• Incoterm knowledge and application in shipments.
• Perform contract review on customer POs and liaise with Sales, Procurement, Finance, Quality, Warehouse & Logistics to meet KPIs.
• Coordinate with Sales and Procurement to update system backlogs for shipping changes.
• Comply with policies and support ASAT, IMEX, and audits.
• Lead and develop a team to drive operational excellence in Customer Service.
• Set team objectives, monitor performance, and drive KPI achievement.
• Provide coaching, training, and feedback to foster growth.

Skills

Customer communication

Team leadership

Contract review

Incoterms knowledge

ERP systems

Cross-functional collaboration

Education

Bachelor's degree

Tools

ERP software

Job description

• Locations 3990 A Heritage Oak Court, Simi Valley, CA, 93063, US (Hybrid)
• Job Schedule Full time
• Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities

Essential Functions

Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.

Manage transactions in ERP which include quotes, SOs, delivery, and returns.

Incoterm knowledge

Perform contract review on customer POs and liaise with various departments, including Sales, Procurement, Finance, Quality, Warehouse & Logistics, to fulfill sales targets and Key Performance Indicators (KPIs).

Coordinate with Sales and Procurement teams to update system backlogs for any shipping schedule changes.

Comply with company policies and procedures and provide support for ASAT, IMEX, and external/internal audit requirements.

Perform other tasks assigned by the supervisor.

Leading and developing a team to drive the operation excellence in Customer Service functions.

Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).

Provide coaching, training, and performance feedback to foster professional growth.

Promote collaboration, accountability, and a high-performance culture within the team.

This is a Non-Exempt position and is eligible for Overtime.

Qualifications

Education and/or Experience

Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Benefits/Salary

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation.The salary range for this position is $70K to $85K

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.