Customer Service Lead

GO Car Wash; Jarrell (TX); On-site; USD 17,220 - 19,975; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Free car washes

Leadership coaching

Sales training and advancement

Job summary

GO Car Wash is seeking a Customer Service Lead to act as the manager on duty when leaders are not present, overseeing daily operations, driving membership sales, and upholding GO Car Wash policies. This role is designed to prepare you for a Team Leader position.

You will open/close the site, greet customers, educate them on our wash process, coach teammates, and help resolve issues to ensure a solid customer experience and retention.

Qualifications

• Must be at least 16 years old.
• Legally authorized to work in the U.S.

Responsibilities

• Opening and closing the car wash according to GO’s standard operating procedures.
• Greeting customers warmly and using sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues and escalating to leadership if needed to ensure satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

Skills

Customer service

Sales

Leadership potential

Team coaching

Job description

Description

GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. We are continuously adding new sites and looking for enthusiastic teammates to join our team.

About The Role

Customer Service Lead – you will serve as the manager on duty when Team Leaders, AGMs, or GMs are not present. Your responsibilities include overseeing day‑to‑day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This position is designed to prepare you for a Team Leader role.

You'll Be Responsible For

• Opening and closing the car wash according to GO’s standard operating procedures.
• Greeting customers warmly and using sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues and escalating to leadership if needed to ensure satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

What You Bring

• A positive, outgoing attitude and a passion for sales and leadership.
• Strong customer service skills, with the ability to connect with customers and promote membership packages.
• Ability to handle day‑to‑day site operations and resolve customer issues independently.
• Willingness to learn and grow into a leadership role by working closely with site managers.
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

Basic Requirements

• Must be at least 16 years old.
• Must be legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work in outdoor conditions for long periods.

Why You'll Love Working Here

• Health benefits, 401(k), and paid time off.
• Free car washes.
• Opportunities to advance into leadership roles, including Team Leader positions.
• Sales training and leadership coaching to help you grow and succeed.

Compensation

Customer Service Leads generally earn $14.50 per hour, which includes a base pay of $12.50/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more.

GO Car Wash is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.