Customer Service Lead

GO Car Wash; Cibolo (TX); On-site; USD 15,153 - 20,664; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Free car washes

Leadership training

Job summary

GO Car Wash is seeking a Customer Service Lead to serve as the manager on duty when higher-level managers aren’t present. This developmental role focuses on day-to-day operations, sales growth, and adherence to GO Car Wash policies to prepare you for a Team Leader position.

You’ll open/close the site, greet customers, and coach teammates while maintaining safety and cleanliness. A strong customer-service mindset helps you promote memberships and elevate the guest experience.

Qualifications

• Able to promote membership packages and greet customers warmly.
• Capable of guiding customers and educating them on our wash process.
• Ability to resolve customer issues and escalate when needed.
• Willingness to learn and grow into leadership roles.

Responsibilities

• Open and close the car wash per SOPs.
• Lead by example to drive membership sales.
• Guide vehicles into the wash and explain the process to customers.
• Maintain site cleanliness and functionality for a superior experience.
• Address customer issues and escalate to leadership as needed.
• Coach teammates to follow safety standards and scripts.

Skills

Sales ability

Customer service

Leadership potential

Communication

Tools

Sales scripts

Job description

About The Role

As a Customer Service Lead at GO Car Wash, you’ll step into a leadership role, serving as the manager on duty when Team Leaders, AGMs, or GMs are not present. You will oversee day‑to‑day operations, drive sales, and ensure all GO Car Wash policies and procedures are followed. This developmental role prepares you for a Team Leader position.

You’ll Be Responsible For

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and using sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues and escalating to leadership when needed to ensure satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

What You Bring

• A positive, outgoing attitude and a passion for sales and leadership.
• Strong customer service skills, with the ability to connect with customers and promote membership packages.
• Ability to handle day‑to‑day site operations and resolve customer issues independently.
• Willingness to learn and grow into a leadership role by working closely with site managers.
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

Basic Requirements

• Must be at least 16 years old.
• Must be legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work in outdoor conditions for long periods.

Why You’ll Love Working Here

• Health benefits, 401(k), and paid time off.
• Free car washes.
• Opportunities to advance into leadership roles, including Team Leader positions.
• Sales training and leadership coaching to help you grow and succeed.

Compensation

Customer Service Leads generally earn $13.50 per hour, which includes a base pay of $11.50 per hour plus an average of $2.00 per hour in commission for membership sales. Commissions are uncapped, and top performers often earn more.

Equal Opportunity Employer

GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.