Customer Service Lead

TransCore; Harrisburg (Dauphin County); On-site; USD 35,000 - 45,000; Full time

Job summary

TransCore is looking for a Customer Service Lead in Harrisburg, Pennsylvania. This full-time role involves assisting with revenue collection in the Toll-By-Plate department and requires strong communication and research skills. The ideal candidate will have a high school diploma and proficiency in Excel and Word.

Qualifications

• Strong communication skills required.
• High school diploma required.

Responsibilities

• Compile data for revenue collection efforts.
• Assist Financial Analysts with compliance tasks.
• Collaborate with Toll Enforcement Supervisors.

Skills

Communication

Research

Attention to Detail

Education

High school diploma

Tools

Excel

Word

Job description

Job Title: Customer Service Lead at TransCore

Join to apply for the Customer Service Lead role at TransCore.

Company Overview: TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll-By-Plate department in Harrisburg, Pennsylvania.

Job Summary:

The Customer Service Lead will assist with revenue collection efforts within the Toll By Plate Department in our Customer Service Center. This full-time position is scheduled Monday through Friday, between 7:30 a.m. and 6:00 p.m.

Essential Duties and Responsibilities:

• Compile data for revenue collection efforts.
• Research individuals/companies with multiple accounts with significant outstanding balances.
• Assist Financial Analysts with compliance and fraudulent account maintenance tasks.
• Collaborate with Toll Enforcement Supervisors and staff, including processing appeals, image review, inbound calls, and payment plans.

Minimum Education Requirement:

• High school diploma required.

Required Skills & Qualifications:

• Strong communication skills.
• Research ability.
• Excellent attention to detail.
• Regular attendance.
• Proficiency with Excel and Word.

Desired Skills:

• Ability to manage multiple priorities and adapt to change.
• Innovative mindset to improve effectiveness.
• Ability to work independently and as part of a team.

Additional Information:

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industries: IT Services and IT Consulting.