Lead Customer Service Representative - Pharmacy

State of Missouri; Jefferson City (MO); On-site; USD 43,000; Full time

Job summary

The State of Missouri is seeking a Lead Customer Service Representative within the Division of Professional Registration, Missouri Board of Pharmacy. This role supports a collaborative work environment and is responsible for processing applications, training staff, and addressing customer inquiries. The position offers an attractive benefits package alongside a salary of $42,611 annually.

Benefits

Defined pension plan

Generous leave and holiday time

Health insurance eligibility

Qualifications

• Four or more years of experience in reviewing official documents.
• At least one year as a Customer Service Representative.
• Knowledge of document processing software.

Responsibilities

• Serve as a lead team member in the licensure section.
• Train customer service representatives and monitor workload.
• Review applications for licensure and ensure statutory requirements.

Skills

Communication skills

Organization

Multi-tasking

Education

Earned credit hours in business or public administration

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

OneNote

Job description

Lead Customer Service Representative

Division of Professional Registration

Missouri Board of Pharmacy

Position Closes 06/18/2025

Salary$42,611

Job Location:Division of Professional Registration, Missouri Board of Pharmacy, 3605 Missouri Boulevard, Jefferson City, Missouri65109.

Why you’ll love this position:

This office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment.

·Serve as a lead team member in the licensure section.

·Train customer service representatives, monitor work load and communicate directives and assignments.

·Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.

·Correspond with applicants regarding errors and solutions.

·Enter information from the application into the licensure system.

·Prepare applications and supporting documentation for management and board review.

·Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.

·Assisting with development and maintenance of procedure manuals and official forms and instructions.

What we are looking for:

Minimum Qualifications:

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• At least one year of experience at a Customer Service Representative level within Professional Registration
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel and OneNote.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Jennifer Boehm at [e-mail]