Customer Service Lead

Serenity Healthcare; Atlanta (GA); On-site; USD 50,000 - 181,000; Full time

Job summary

Serenity Healthcare is looking for a Customer Service Lead to educate and support patients regarding treatment options while delivering exceptional customer care. This role offers a unique entry into the healthcare industry without prior experience required and provides mentorship in a rapidly growing organization known for its innovative approach.

Benefits

Covers 90% of healthcare premiums

20 days annual paid time off

Mentorship and career guidance

Qualifications

• 3 years experience in a fast-paced, customer-facing role.
• Strong focus on helping others improve their lives.
• Willingness to learn and adapt.

Responsibilities

• Educate customers on treatment options and provide best-in-industry customer care.
• Deliver stellar customer experiences and promote treatment options.
• Assist in creating a positive environment for staff and patients.

Skills

Customer service focus

Ability to connect with people

Rapport building

Overcoming objections

Education

High school degree or GED

Job description

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PCM (Customer Service Lead)

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care.

PCM (Customer Service Lead)

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care.

What You’ll Do

• Deliver stellar customer experience, by building rapport and credibility with customers.
• Be able to overcome customer objections and effectively promote Serenity's treatment options.
• Passionately educate every customer about unique FDA approved treatments.
• Assist with creating a positive environment for staff and patients.
• Be willing to learn a variety of roles and help out as needed.
  
  

What We’re Looking For

• High school degree or GED
• At least 3 years of experience in a fast paced, customer-facing role
• Customer service focus to help others improve their lives
• Ability to connect with people and positively influence decisions
  
  

What You’ll Get

• The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years
• Mentorship and guidance in an impactful career in healthcare
• Great benefits – Serenity covers 90% of healthcare premiums (medical, dental and vision)
• Paid time off – 20 days annually (PTO and paid holidays)
  
  

About

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients
• This position is contingent on successfully completing a criminal background check upon hire.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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