Head of Product- Customer Service

Sunbit; United States; Remote; USD 180,000 - 220,000; Full time

Job summary

A leading financial technology company is looking for a Product Manager to drive the vision and strategy for customer service products. You will lead a high-performing team, collaborating across functions to ensure compliance and successful market launch. Competitive salary, stock options, and unlimited PTO offered.

Benefits

Unlimited PTO

Comprehensive health insurance options

Competitive pay and stock options

Qualifications

• 8+ years of product management experience, 3 years in a leadership role.
• Experience in fintech, especially payment processing.
• Proven ability to motivate and lead product teams.

Responsibilities

• Develop product vision and strategy for customer service products.
• Lead and mentor product managers.
• Oversee product lifecycle from discovery to launch.

Skills

Leadership

Product Management

Communication

Problem Solving

Education

Bachelor's degree

MBA or advanced degree

Job description

Employer Industry: Financial Technology

Why consider this job opportunity:
- Salary up to $220,000 per year
- Competitive pay and stock options
- Unlimited PTO and comprehensive health insurance options
- Opportunity to lead a high-performing team and drive product innovation
- Join one of the fastest-growing startups recognized on prestigious industry lists
- Collaborative and mission-driven work environment

What to Expect (Job Responsibilities):
- Develop and execute the product vision, strategy, and roadmap for customer service products
- Lead, mentor, and inspire a team of product managers specializing in customer service applications
- Collaborate with cross-functional teams to ensure successful product development and go-to-market strategies
- Manage key product initiatives, overseeing the entire product lifecycle from discovery to launch
- Ensure compliance with relevant regulatory requirements within the fintech industry

What is Required (Qualifications):
- 8+ years of progressive product management experience, with at least 3 years in a leadership role
- Demonstrated experience in the fintech domain, particularly in payment processing and customer service operations
- Proven ability to lead and motivate high-performing product teams
- Hands-on experience in driving product development from conception to launch
- Bachelor's degree in a relevant field; MBA or advanced degree preferred

How to Stand Out (Preferred Qualifications):
- Experience working with offshore teams and distributed product development models
- Strong technical understanding with effective communication skills for engineering collaboration
- Comfort in fast-paced, ambiguous environments with a proactive problem-solving approach

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