Customer Service & Kitchen Team Member (Flexible Schedule)

Potbelly Sandwich Works; Elk Grove Village (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Domestic partnership benefits

Parental leave

FSA/HSA contributions

Commuter benefits

401(k) with company match

Employee assistance program

Paid time off

Discount program

Flexible schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works is hiring at a fast-paced Elk Grove Village shop to deliver friendly, efficient service and a consistent product in a clean setting. You’ll work across stations, interact with customers, and help maintain quality and safety standards in a lively kitchen.

Ideal candidates are 16+, have strong communication, and can stand for long periods and lift up to 50 lbs. We offer competitive pay with tips, benefits, and growth opportunities within a welcoming Potbelly Nation.

Qualifications

• Must be at least 16 years old.
• Friendly, customer-first mindset in a fast-paced environment.
• Strong written and verbal communication skills.
• Comfortable working in a bustling kitchen environment (knife skills a plus).
• Ability to manage allergens (peanuts, eggs, dairy, gluten, soy, seafood, shellfish).
• Team player with reliability and adaptability.
• Must be able to stand/walk for extended periods (min 3 hours).
• Must be able to lift up to 50 pounds occasionally.

Responsibilities

• Operate multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Maintain health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.).
• Use the slicer if 18 or older to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Handle cash: balance and follow cash handling procedures.
• Address customer inquiries and resolve issues promptly.

Skills

Customer service

Cash handling

Communication

Team player

Stand/walk

Light lifting

Job description

Potbelly Sandwich Works is hiring at a fast-paced Elk Grove Village shop to deliver friendly, efficient service and a consistent product in a clean setting. You’ll work across stations, interact with customers, and help maintain quality and safety standards in a lively kitchen.

Ideal candidates are 16+, have strong communication, and can stand for long periods and lift up to 50 lbs. We offer competitive pay with tips, benefits, and growth opportunities within a welcoming Potbelly Nation.