Customer Service Intern (Fall)

Kamatics Corporation; San Fernando (CA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Spira Manufacturing Corp in San Fernando, CA, is seeking a Fall Customer Service Intern to learn inside-sales processes and support daily inquiries through multiple channels.

The internship runs 12–16 weeks, 20–40 hours per week, with hands-on exposure to workflows and cross-functional cooperation with Engineering, Finance, Operations, Quality, Materials and Outside Sales.

Qualifications

• Currently enrolled in high school, college, university, or a relevant program; coursework or interest in business, sales, or customer service is preferred.
• No prior professional experience required; customer service, sales, administrative, or team-based project experience is helpful.

Responsibilities

• Learn Epicor and EDGE with training and support customer service and sales operations.
• Assist with order review, customer requirements, pricing, and scheduling coordination.
• Respond to questions by phone, email, or chat within required timeframes; work reviewed by team.
• Maintain a log of tickets and summarize recurring issues and potential improvements.
• Create reusable templates, FAQs, macros to support efficient replies.
• Review workflows and help update procedures and troubleshooting docs.
• Escalate complex issues using established protocols to senior staff.
• Prepare weekly KPI progress summaries and project status updates.
• Deliver a final presentation with a process-improvement recommendation.

Skills

Clear communication

Organizational skills

ERP systems

Team collaboration

Problem solving

MS Office / spreadsheets

Education

High school / college student

Tools

Epicor

EDGE

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Intern (Fall)

Intern Spira Manufacturing Corp, San Fernando, CA, US

17 days ago Requisition ID: 1976

Salary Range: $20.00 To $25.00 Hourly

Spira Manufacturing is seeking a Customer Service Intern to learn the full inside-sales and customer-service process, from first customer contact through order shipment. This intern will support day-to-day customer inquiries and order activity while partnering with Customer Service, Engineering, Finance, Operations, Quality, Materials, and Outside Sales to deliver responsive, accurate service and identify opportunities to improve workflows.

The Sales team works closely with customers and cross-functional partners to review requirements, contracts, pricing, order details, and delivery schedules. This internship provides hands-on exposure to those workflows, with coaching and verification from the Customer Service team.

This internship runs Tuesday, 09/08/26 – end of December (12-16 weeks) and requires 20–40 hours per week.

About Spira:Spira Manufacturing creates precision EMI/RFI shielding and vibration control solutions used in aerospace, defense, electronics, and industrial systems. Known for reliability and engineering depth, Spira supports customers designing critical high-performance technologies. Employees enjoy a collaborative environment focused on innovation, quality, and long-standing craftsmanship.

Job Accountabilities:

• Complete required Epicor and EDGE training and learn how these systems support customer service and sales operations.
• Observe and assist Customer Service Representatives with order review, customer requirements, contract review, pricing, and coordination with Operations for scheduling.
• Respond to customer questions and support inquiries through phone, email, or chat within required timeframes, with work reviewed by the Customer Service team.
• Maintain a tracked log of resolved customer-support tickets and summarize recurring complaints, feature requests, and potential product or process issues.
• Create or organize reusable email and chat macros, templates, FAQs, and response guidance to support consistent and efficient replies.
• Review current workflows and help update standard operating procedures and troubleshooting documentation when improvements are identified.
• Escalate complex, technical, or high-priority issues to the appropriate senior team member using established protocols.
• Prepare weekly performance summaries covering KPI progress, customer pain points, learning milestones, and project status.
• Deliver an end-of-internship presentation to leadership with a process-improvement recommendation based on recurring customer feedback.

Job Specifications:

Education: Currently enrolled in high school, college, university, or a relevant career/technical program; coursework or interest in business, sales, customer service, or a related field is preferred.

Years’ Experience: No prior professional experience required. Customer service, sales, administrative, or team-based project experience is helpful.

Skills:

• Clear, professional written and verbal communication with a customer-focused approach.
• Strong organization, attention to detail, follow-through, and ability to manage records and action items.
• Willingness to learn ERP and business systems, including Epicor and EDGE, and to follow documented processes.
• Ability to collaborate respectfully with Customer Service and cross-functional partners including Engineering, Finance, Operations, Quality, Materials, and Outside Sales.
• Curiosity and initiative to identify recurring issues, suggest practical improvements, and present findings clearly.
• Comfort using email, chat, word-processing, and spreadsheet tools; able to protect customer and company information.

Spira is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.

This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.