Customer Service Intern

Bühler Group; Owatonna (MN); On-site; USD 21,000 - 30,000; Part time

Job summary

Sputtering Components Inc., a member of Bühler Group, in Owatonna, MN, invites applications for a Customer Service Intern for summer 2027. You will support the Field Service team, develop training materials, and contribute to process improvements across service delivery.

The internship emphasizes hands-on experience in customer support operations, technical documentation, and cross-functional collaboration to drive real business outcomes.

Qualifications

• Pursuing a Bachelor's degree in business, engineering, or related field.
• Proficiency with Microsoft Excel required.
• Basic video-editing software experience helpful but not required.
• Strong writing, proofreading, and attention to detail.

Responsibilities

• Plan, script, record, edit, and maintain instructional or training videos with technical SMEs.
• Review and improve manuals for clarity and usability.
• Gather requirements, organize parts data, develop calculation logic, test outputs, and document functionality.
• Observe and document processes, create and revise SOPs, ensure safety and quality standards.
• Map workflows, identify inefficiencies, analyze data, support improvement initiatives, monitor results.

Skills

Communication

Teamwork

Problem solving

Analytical thinking

Attention to detail

Organizational skills

Data handling

Education

Bachelor's degree in business or engineering

Tools

Microsoft Excel

Video editing software

Job description

Sputtering Components Inc, a member of Buhler Group, is a growing business in Owatonna, Minnesota that has served customers all around the world for over 20 years. We are currently hiring for a highly motivated Customer Service Intern for the summer of 2027.

Every day, millions of people around the world come into contact with products made using SCI equipment. Our thin film technologies are used in vacuum coating systems to make windows, smartphones, display screens, solar panels, automobile components, decorative hardware and more.

Gain hands-on experience supporting a dynamic Field Service team while building skills in customer support operations, technical documentation, training development, and process improvement. You'll collaborate with cross-functional teams to create tools and resources that enhance service delivery, improve efficiency, and contribute to real business outcomes!

This is where you'll excel

• Plan, script, record, edit, and maintain instructional or training videos in collaboration with technical subject-matter experts.
• Review and improve manuals for clarity, structure, terminology, formatting, and overall usability.
• Gather requirements, organize parts data, develop calculation logic, test outputs, document functionality, and maintain calculators.
• Observe and document processes, consult process owners, create and revise SOPs, and ensure safety, quality, and document-control requirements are met.
• Map workflows, identify inefficiencies and bottlenecks, analyze performance data, support improvement activities, help implement solutions, and monitor results.
• Conduct workplace audits, coordinate 5S activities, develop visual controls, support employee training, assign improvement actions, and monitor results.

These are the skills you'll need

• Actively pursuing a Bachelor's degree in business, engineering, or a related field preferred.
• Microsoft Office experience is required, specifically Excel.
• Basic experience with video-editing software is helpful but not required.
• Good communication, creativity, and organizational skills.
• Strong writing, proofreading, and attention-to-detail skills.
• Comfortable working with numbers, data, and basic Excel formulas.
• Good writing, observation, organization, and teamwork skills. Must be willing to learn and document workplace processes.
• Good problem-solving, analytical, and teamwork skills.
• Organized, observant, and comfortable working with others.

Our TOP values

Creating impact together at Bühler! Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.