Customer Service & Inside Sales Support Specialist

INTERIOR EXTERIOR BUILDING SUPPLY LP; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off

Career Development

Team Environment

Career Growth

Job summary

Interior Exterior Building Supply LP in New Orleans, LA is seeking a Customer Service & Inside Sales Support Representative to help commercial and residential customers with orders, pricing, and delivery coordination. You’ll work closely with Outside Sales and Branch Management to keep orders moving and deliver outstanding service.

The role emphasizes people skills, organization, responsiveness, and problem solving. No cold-calling; focus on service and accuracy.

Qualifications

• Excellent customer service and communication skills.
• Be organized and detail-oriented.
• Be able to multitask in a fast-paced environment.
• Be proficient with computers and learning new systems.
• Previous customer service or inside sales experience is preferred.

Responsibilities

• Welcome and assist commercial and residential customers who visit the branch
• Answer incoming customer calls and assist customers with questions, orders, and requests
• Enter customer orders accurately into our computer system
• Provide customers with product information, pricing, order status, and availability
• Assist Outside Sales Representatives and Branch Management with customer orders and requests
• Coordinate customer deliveries and communicate delivery information to customers
• Follow orders through the shipping and delivery process
• Communicate with warehouse, shipping, delivery, purchasing, and other departments to ensure customer needs are met
• Resolve customer questions and issues quickly and professionally
• Maintain accurate paperwork, order information, and department communication
• Follow up with customers when needed to ensure orders are completed accurately and on time
• Manage multiple customer requests and priorities in a fast-paced branch environment
• Build positive, professional relationships with customers and coworkers

Skills

Customer service

Communication

Organized

Multitasking

Attention to detail

Problem solving

Teamwork

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Interior Exterior Building Supply LP in New Orleans, LA is seeking a Customer Service & Inside Sales Support Representative to help commercial and residential customers with orders, pricing, and delivery coordination. You’ll work closely with Outside Sales and Branch Management to keep orders moving and deliver outstanding service.

The role emphasizes people skills, organization, responsiveness, and problem solving. No cold-calling; focus on service and accuracy.