Customer Service & Inside Sales Specialist

Hire Sync; Oakwood Village (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Hire Sync is hiring a Customer Service & Inside Sales Representative for an established, locally operated service company in Oakwood Village, OH. This role combines front-line customer service with inside sales, scheduling, and office support to turn inquiries into new business.

You will be the first contact for customers, quote services, schedule, and coordinate with technicians and the office team in a friendly, team-driven environment.

Qualifications

• 1–3 years of customer service, inside sales, call center, administrative, or office experience preferred.
• High school diploma or GED required.
• Strong phone presence and ability to build rapport with customers.
• Comfortable quoting and selling services.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls, assist customers with questions, service needs, scheduling, and account concerns.
• Build positive relationships with new and existing customers.
• Provide quotes and sell services to prospective customers.
• Identify opportunities to offer additional services to current customers.
• Schedule appointments based on service routes and territories.
• Coordinate between customers, technicians, and the office team.
• Send appointment notifications and assist with follow-up.
• Help ensure monthly work orders are completed or scheduled.
• Process mail and assist with general office responsibilities.
• Support accounts receivable functions, including invoices and statements.
• Assist with tracking technician production and commission information.
• Prepare reports for management and quality assurance.
• Work closely with Office Manager and Logistics Coordinator to keep daily operations running smoothly.
• Handle customer concerns professionally and work toward solutions.
• Perform additional administrative, customer service, and sales duties as needed.

Job description

Hire Sync is hiring a Customer Service & Inside Sales Representative for an established, locally operated service company in Oakwood Village, OH. This role combines front-line customer service with inside sales, scheduling, and office support to turn inquiries into new business.

You will be the first contact for customers, quote services, schedule, and coordinate with technicians and the office team in a friendly, team-driven environment.