Customer Service & Inside Sales (Finance) – Profit Sharing

Hajoca Corporation in; North Chelmsford (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid vacation

Paid holidays

Paid sick time

Job summary

Hajoca Corporation, North Chelmsford, MA, is seeking a Customer Service Representative (Finance) to accurately process sales orders, assist customers at the counter and grow sales by becoming a trusted advisor. This role requires strong communication and service orientation, with emphasis on accuracy in pricing deductions and returns according to policy.

The position offers a competitive hourly wage ($20-$26 at this location) and full‑time benefits including medical, dental, vision, 401(k), paid

Qualifications

• Experience in customer service or inside sales.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent telephone and verbal communication and listening skills.
• Ability to upsell or cross-sell and build relationships with customers.

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Read, write, speak, and understand English.

Skills

Customer service experience

Inside sales

Communication

Teamwork

Tools

Microsoft Office

Job description

Hajoca Corporation, North Chelmsford, MA, is seeking a Customer Service Representative (Finance) to accurately process sales orders, assist customers at the counter and grow sales by becoming a trusted advisor. This role requires strong communication and service orientation, with emphasis on accuracy in pricing deductions and returns according to policy.

The position offers a competitive hourly wage ($20-$26 at this location) and full‑time benefits including medical, dental, vision, 401(k), paid