Customer Service/Inside Sales

System One; New York (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

Job summary

System One is seeking an Inside Sales/Customer Service Representative in New York to support the Sales Team and manage a portfolio of existing customers. The role starts with inside sales tasks, including customer service, order management, quoting, and sample coordination, with growth into outside sales and territory development.

Responsibilities include handling orders, providing quotations, maintaining CRM/ERP records, and coordinating with Sales Managers on pre- and post-sales activities.

Qualifications

• 2+ years in inside or B2B sales
• Manufacturing/packaging/cosmetics experience preferred
• Strong communication, organization and time management
• Willingness to travel to customer meetings

Responsibilities

• Manage a portfolio of existing customer accounts and identify opportunities to increase sales.
• Enter orders, quotations, sample requests, artwork requests, and other sales tasks.
• Provide exceptional service and maintain CRM/ERP records for customers.
• Support pre-sales and after-sales activities with Sales Managers.
• Generate quotations and assist with pricing per company policies.
• Build relationships and upsell within assigned customers.
• Transition toward outside sales and new business development as training milestones are met.

Skills

Inside sales

CRM experience

MS Office

Navision

Customer relationship

Travel willingness

Communication

Organization

Problem solving

Tools

Navision

Job description

Global leader in cosmetic packaging solutions is looking for a Customer Service/Inside Sales Rep.

Company Summary:

Over 60 years of serving beauty brands around the world and a reputation for innovation, quality, and customer-focused service. We design and deliver premium packaging solutions that help bring our clients' products to market. As we continue to grow, we are seeking talented professionals who are passionate about excellence and eager to make an impact.

Role Summary:

Support the Sales Team while developing into a full-time outside sales professional. This role begins with inside sales responsibilities including customer service, order management, upselling, sample coordination, and account support while managing an assigned portfolio of existing customers. As product knowledge, commercial skills, and performance grow, the Account Executive will progressively assume responsibility for new business development, customer visits, and territory growth.

RESPONSIBILITIES:

(including but not limited to the following):

• Manage a portfolio of small and mid-sized existing customer accounts and identify opportunities to increase sales.
• Develop relationships with assigned customers while providing exceptional service.
• Enter orders, quotations, sample requests, artwork requests, and other sales-related administrative tasks.
• Monitor order status, shipment schedules, due orders, and pending approvals to ensure timely execution.
• Work closely with Sales Managers on pre-sales and after-sales activities.
• Generate quotations and assist with pricing in accordance with Company policies.
• Support customers with technical documentation, export documentation, and issue resolution.
• Maintain accurate CRM/ERP records and customer contact information.
• Learn the company’s complete product portfolio, manufacturing processes, and commercial procedures.
• Prospect and qualify potential new customers through research, networking, and outbound outreach.
• Gradually transition into customer visits and new business development as training milestones are achieved.
• Meet established sales goals, pipeline objectives, and KPIs.
• Prepare sales forecasts and periodic reports.
• Perform other duties assigned by management.

REQUIREMENTS:

• 2+ years of inside sales or B2B sales experience.
• Manufacturing, distribution, packaging, cosmetics, or related industry experience preferred.
• Strong communication, organization, and time management skills.
• Ability to create rapport with customers – extraverted personality
• Desire to build a long-term career in outside sales and business development.
• Self-motivated with strong problem-solving abilities.
• Proficiency in Microsoft Office and ERP systems (Navision preferred).
• Willingness to travel to customer meetings as responsibilities expand.

COMPETENCIES:

Technical

• MS Office and ERP/Database Systems
• Sales aptitude and customer relationship management
• Knowledge of manufacturing/distribution preferred
• Analytical and organizational skills

Soft Skills

• Professional communication and presentation
• Attention to detail
• Collaborative team player
• Results-oriented with a strong desire to learn
• Initiative and accountability
• Customer-focused mindset

CAREER PATH:

Phase 1: (0-12 months): Inside sales, customer support, order management, existing account management, product training.

Phase 2: Increased ownership of customer portfolio, upselling existing accounts, customer visits.

Phase 3: Transition into Business Development Representative with responsibility for acquiring new accounts and growing an assigned territory.

Salary

Salary: Generous compensation depending on experience; eligible for commission plan; health insurance; paid time off and 401K retirement plan.