Customer Service II

Clinical Pathology Laboratories; El Paso (TX); Hybride; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free lab services for you and dependis

Paid time off

Paid holidays

Medical, dental, and vision insurance

401(k) with company match

Hybrid work arrangement

Résumé du poste

Clinical Pathology Laboratories, Inc. in El Paso, TX is seeking a full-time, hybrid role to support laboratory operations.

You will provide exceptional phone-based service to patients and clients, handle administrative duties, and assist with billing and records management. The role requires at least a high school diploma, 2 years in healthcare/customer service, strong communication, and valid driving credentials for on-site logistics.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in customer service and/or healthcare.
• Exceptional communication skills.
• Typing proficiency of at least 35 wpm plus 10-key.
• Valid Driver's License with a clean driving record for the past 3 years.
• Four years of driving experience with conventional vehicles; no more than two moving violations in 36 months.
• Ability to thrive in a fast-paced environment.

Responsabilités

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Handles administrative duties that may include maintaining records.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.
• Courier duties to assist with logistics.
• Transfer of reports, records, supplies, and medical specimens between the lab and client offices or hospitals.

Connaissances

Exceptional communication

Typing 35 wpm

10-key

Driving eligibility

Multi-tasking

Formation

High School Diploma or equivalent

Associate’s Degree

Description du poste

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: El Paso, TX

Status: Full-Time

Shift: 1st

Benefit Eligible

In This Role, You Will

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Handles administrative duties that may include maintaining records.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.
• Courier duties to assist with logistics.
• Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital.

All You Need Is

• High School Diploma or equivalent
• Two years of experience in customer service and/or healthcare
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Valid Driver's License in the state of employment. Excellent driving record for the previous 3 year period.
• Minimum - four years driving experience with conventional vehicles (car, truck, and/or van). Must not have had more than two moving violations within the past 36 months.
• Ability to thrive in a fast-paced environment

Bonus Points If You've Got

• Associate’s Degree
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll Give You

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We Also Want You To Know

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours

40

Job Category

Laboratory Operations

Company

Clinical Pathology Laboratories, Inc.

THIS IS A HYBRID POSITION THAT INCLUDES COVERING LOGISTICS WHEN NEEDED.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.