Client Service Representative

American Esoteric Laboratories; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free lab services for you and dependM?

Job summary

Sonic Healthcare USA seeks a client services professional in Memphis, TN. You will conduct extensive site visits to physician offices and health facilities, retain market share, and support lab service delivery with a strong focus on client needs and satisfaction.

Qualifications include a business-related degree and 1–2 years in client services; teamwork, problem-solving, and excellent communication are essential. The role emphasizes confidentiality and PHI safeguards in daily operations.

Qualifications

• Business-related BS/BA degree or equivalent preferred.
• 1–2 years of client services or customer service experience; laboratory or medical billing preferred.
• Strong ability to work collaboratively as part of a team.
• Demonstrated problem-solving skills and adaptability in a dynamic work environment.
• Excellent phone and written communication skills and a professional demeanor.

Responsibilities

• Conduct a minimum of 25 in-person site visits per week to physician offices, clinics, and healthcare facilities to foster client relationships.
• Evaluate client needs and satisfaction levels using established service protocols to ensure high standards of care.
• Collaborate with Territory Account Executives to retain clients and identify upsell opportunities.
• Manage relationships by preparing utilization reports, conducting service reviews, and implementing improvement strategies.
• Address and resolve billing concerns related to laboratory testing while maintaining transparency and trust.
• Identify opportunities to expand test offerings and market share through site visits.
• Provide field support to the Sales Team by relaying client feedback to guide strategies.
• Document all client interactions in CRM or internal systems for continuity of care.

Skills

Typing skills

Problem solving

Communication

Education

BS/BA degree or equivalent

Job description

Job Functions, Duties, Responsibilities and Position Qualifications: Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. The ideal candidate will maintain current client base using established client service techniques/processes to retain market share. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is: Location: Memphis, TN Days: Monday - Friday Hours: 8am - 5pm Full-time: Benefit Eligible

In this role, you will:

• Conduct a minimum of 25 in-person site visits per week to physician offices, clinics, and healthcare facilities to foster strong client relationships and serve as a primary liaison between clients and laboratory operations/management.
• Evaluate client needs and satisfaction levels using established clinical service protocols, ensuring high standards of care while identifying opportunities to improve laboratory service delivery and drive test volume growth
• Collaborate closely with Territory Account Executives to retain existing clinical laboratory clients and identify upsell opportunities for additional testing services, panels, and value-added solutions.
• Manage relationships with healthcare providers by preparing utilization reports, conducting service reviews, and implementing actionable improvement strategies aligned with compliance and industry standards.
• Promptly address and resolve client/patient billing concerns related to laboratory testing, maintaining transparency, satisfaction, and trust in service delivery.
• Identify opportunities to expand test offerings and market share by consulting with healthcare providers during site visits about additional diagnostic services, panels, or specialized testing.
• Provide critical field support to the Sales Team and Sales/Marketing Director by delivering timely, professional, service and relaying client feedback to guide sales strategies and service development.
• Accurately document all client interactions and service touchpoints in CRM or internal tracking systems to support continuity of care, ensure follow-up, and inform team collaboration.

All you need is:

• Business-related BS/BA degree or equivalent preferred.
• Minimum of 1 -2 years of experience in client services or customer service; experience in a laboratory or medical billing environment is preferred.
• Strong ability to work collaboratively as part of a team.
• Demonstrated problem-solving skills and adaptability in a dynamic work environment.
• Excellent phone and written communication skills and a professional demeanor.

We'll give you:

• Appreciation of your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations

Company: Sonic Healthcare USA

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world’s largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.