Team Member, Customer Service

Stryker; Salt Lake City (UT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Employee Stock Purchase Plan

Flexible Spending Accounts

Job summary

A leading medical device company is seeking a customer support specialist in Salt Lake City to provide phone support for sales inquiries and healthcare professionals. Responsibilities include maintaining records of customer interactions and collaborating with the sales department. Candidates should have 2+ years of experience, a high school diploma, and strong computer skills. The job offers health benefits and requires flexibility in working hours.

Qualifications

• 2+ years of experience in customer support or related field.
• Ability to work flexible hours to meet business needs.
• Proficient with standard office computer software.
• Computer literacy and comfort with ERP systems.

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals.
• Maintain records of customer interactions and transactions.
• Collaborate with Accounts Receivable for payment collection.
• Provide feedback to improve service levels and internal processes.
• Be flexible to support after-hours work when volume requires it.
• Coordinate with Sales to answer questions from calls, emails, and faxes.

Skills

Phone support for inquiries

Customer relationship management

Record keeping

Flexible working hours

Computer literacy

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

SAP

GHX

Job description

Overview

Must be commutable distance to Draper, UT.

Twice a week in the office - mandatory.

What You Will Do

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Additional responsibilities may include, but are not limited to: keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; determine charges for services requested; collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing; prepare product or service reports by collecting and analyzing customer information; coordinate sequence and release of back orders according to stock availability; maintain customer pricing in ERP system, including entering contracts as required; implement and support Quality initiatives throughout branch; implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes; implement procedures to manage inventory shelf life and expiry records; and support and participate in the branch cycle counting process.

What You Need

• 2+ years of experience
• High school diploma or equivalent
• Ability to work flexible hours, as needed to support the business needs
• Computer literacy

Preferred

• Bachelor’s degree
• SAP and GHX

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.