Customer Service - Hourly - Customer Service Clerk

Standard Motor Products; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Standard Motor Products in the United States is seeking a Customer Service Clerk to support administrative operations and deliver excellent service. The role involves processing returns, handling invoicing, and maintaining organized records across the office environment.

The ideal candidate should be proficient in MS Office, have strong numerical data entry accuracy, and possess solid communication skills. Experience with AS/400 or JD Edwards is a plus, and a degree is beneficial for this

Qualifications

• Proficient in MS Office (Word and Excel).
• High degree of accuracy in numerical data entry.
• Strong written and verbal communication skills.
• Self-motivated and team oriented with good attendance.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Processing product returns credits, debits, denials and maintaining supporting spreadsheets.
• Sorting, matching, and distributing daily credit memos and supporting documentation.
• Reception support, including phone coverage and guest intake.
• Providing commercial invoice and export documentation for orders crossing borders.
• Preparing and mailing invoices and statements daily.
• Maintaining physical and electronic files and records.
• Monitoring stock of office supplies and reporting shortages.
• Performing clerical data entry and customer center support.
• Perform other office duties as assigned.

Job description

Established in 1919 and traded on the NYSE, Standard Motor Products, Inc. (SMP) is a leading independent manufacturer and distributor of premium automotive replacement parts utilized in the maintenance, repair, and service of vehicles in the automotive aftermarket. Additionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment.

Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.

Description

The Customer Service Clerk will perform various administrative and clerical tasks to support and promote efficient departmental operations. This position requires a candidate that delivers excellent service standards and maintains high organizational standards.

Responsibilities

• Processing product returns credits, debits, denials and maintaining supporting spreadsheets
• Sorting, matching, and distributing of daily generated credit memos and supporting documentation
• Reception support, including phone coverage and guest intake
• Providing commercial invoice and export documentation for customer orders crossing international borders
• Preparing and mailing invoices and statements daily
• Maintaining files and records both physically and virtually so they remain updated and easily accessible
• Monitor stock of office supplies (paper clips, stationery etc.) and report shortages
• Various clerical data entry and periodic customer contact center support
• Perform other office duties as assigned

Qualifications/Skills/Requirements

• Proficient in PC business applications such as MS Office. Word and Excel experience is required.
• Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
• High degree of accuracy with numerical data entry
• Strong written and verbal communication skills are required
• Candidate must be team oriented with a stellar attendance record.
• Self-motivated individual willing and able to take initiative as well as work in team environment
• Ability to multi-task and perform tasks which analytical in nature
• Knowledge of MRP systems preferred
• Associate’s degree a plus

Direct Reports

This position does not supervise other employees.

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)

Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.