Customer Service - Hourly - Customer Service Clerk

Colonial Group; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Texas is seeking a Customer Service Clerk to support and promote efficient departmental operations. The role requires accuracy, strong communication, and the ability to multi-task in a fast-paced office environment.

The position handles returns, credits and invoicing, supports reception, and maintains records while ensuring high service standards and organization. A related associate degree is preferred, with MS Office proficiency essential.

Qualifications

• Proficient in MS Office; Word and Excel experience required.
• Must be capable of using AS/400; JD Edwards experience is a plus.
• High degree of accuracy with numerical data entry.
• Strong written and verbal communication skills.
• Team oriented with stellar attendance.
• Self-motivated with initiative and able to work in a team.
• Ability to multi-task and perform analytically driven tasks.
• Knowledge of MRP systems preferred.
• Associate’s degree a plus.

Responsibilities

• Processing product returns credits, debits, denials and maintaining supporting spreadsheets
• Sorting, matching, and distributing of daily generated credit memos and supporting documentation
• Reception support, including phone coverage and guest intake
• Providing commercial invoice and export documentation for customer orders crossing international borders
• Preparing and mailing invoices and statements daily
• Maintaining files and records both physically and virtually so they remain updated and easily accessible
• Monitor stock of office supplies and report shortages
• Various clerical data entry and periodic customer contact center support
• Perform other office duties as assigned

Skills

Attention to detail

Communication

Teamwork

Multi-tasking

Initiative

Numerical data entry

Self-motivation

Education

Associate’s degree

Tools

AS/400

JD Edwards

MRP systems

Job description

Description

The Customer Service Clerk will perform various administrative and clerical tasks to support and promote efficient departmental operations. This position requires a candidate that delivers excellent service standards and maintains high organizational standards.

Responsibilities:

• Processing product returns credits, debits, denials and maintaining supporting spreadsheets
• Sorting, matching, and distributing of daily generated credit memos and supporting documentation
• Reception support, including phone coverage and guest intake
• Providing commercial invoice and export documentation for customer orders crossing international borders
• Preparing and mailing invoices and statements daily
• Maintaining files and records both physically and virtually so they remain updated and easily accessible
• Monitor stock of office supplies (paper clips, stationery etc.) and report shortages
• Various clerical data entry and periodic customer contact center support
• Perform other office duties as assigned

Qualifications/Skills/ Requirements:

• Proficient in PC business applications such as MS Office. Word and Excel experience is required.
• Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
• High degree of accuracy with numerical data entry
• Strong written and verbal communication skills are required
• Candidate must be team oriented with a stellar attendance record.
• Self-motivated individual willing and able to take initiative as well as work in team environment
• Ability to multi-task and perform tasks which analytical in nature
• Knowledge of MRP systems preferred
• Associate’s degree a plus

Direct Reports

This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)