Customer Service & Home Improvement Sales Pro

Lowe's; Durham (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience in-store. You will assist across departments, load merchandise when needed, and handle orders and deliveries accurately.

The role requires friendly communication, basic math, and comfort with store technology; you may work in Appliances, Hardware, Plumbing, or Garden areas, with opportunities to cross-train and grow within Lowe's.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech use

Communication

Tools

POS systems

Job description

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience in-store. You will assist across departments, load merchandise when needed, and handle orders and deliveries accurately.

The role requires friendly communication, basic math, and comfort with store technology; you may work in Appliances, Hardware, Plumbing, or Garden areas, with opportunities to cross-train and grow within Lowe's.