Customer Service Hero: Fast, Friendly Support

Domino's Pizza; Leisure Village (MT); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's Pizza is hiring a Customer Service Rep to be the friendly face and voice of the store, delivering smiles and solving problems for customers. You’ll juggle tasks, document interactions, and collaborate with team members to ensure top-notch service.

Ideal candidates communicate clearly, stay calm under pressure, and enjoy helping customers. Prior experience in customer service is a plus; high school diploma or equivalent is required.

Qualifications

• Excellent verbal and written communication; ability to explain things clearly.
• People skills to connect with customers from diverse backgrounds.
• Strong problem-solving to resolve inquiries.
• Tech-savvy with ability to navigate computer systems.
• Experience with CRM software and data entry.
• Ability to multitask in a fast-paced environment.
• Strong math skills for handling transactions.
• Stays calm under pressure and diffuses conflicts.
• Attention to detail to catch typos and errors.
• Team player with flexibility and initiative.

Responsibilities

• Decode inquiries and provide information quickly.
• Resolve complaints to turn unhappy customers into satisfied ones.
• Process orders, handle returns and exchanges efficiently.
• Coordinate with other teams to meet customer needs.
• Know offerings thoroughly to advise customers.
• Document interactions accurately in the CRM system.
• Identify complex issues and escalate appropriately.
• Participate in team meetings and ongoing trainings.
• Contribute ideas to improve customer service playbook.
• Aim for high performance and uphold quality standards.

Skills

Clear communication

People skills

Problem solving

Tech-savvy

CRM experience

Multitasking

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

High school diploma

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's Pizza is hiring a Customer Service Rep to be the friendly face and voice of the store, delivering smiles and solving problems for customers. You’ll juggle tasks, document interactions, and collaborate with team members to ensure top-notch service.

Ideal candidates communicate clearly, stay calm under pressure, and enjoy helping customers. Prior experience in customer service is a plus; high school diploma or equivalent is required.