Customer Service Guide

eTeam

Tempe (AZ)

On-site

USD 67,000 - 127,600

Part time

14 days+

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Job summary

A customer service company is looking for a Customer Service Guide in Tempe, AZ to support customers throughout their ownership journey. This role requires strong organizational skills and experience in high volume customer service. The ideal candidate will excel in building rapport with customers and managing their needs. Flexibility in working hours and some travel for training may be required. Competitive compensation package offered.

Qualifications

5 years' experience in high volume customer service role preferred.
3 years' experience in account management or customer relationship management/sales role preferred.
1-year experience in a call center environment helpful.
Ability to travel up to 10% of the time for training purposes.

Responsibilities

Provide exceptional quality of service to customers.
Build rapport with customers and support them throughout their journey.
Track and follow up on tasks for exceptional ownership experience.
Collaborate with different teams to enhance customer experience.

Skills

Bilingual in French and English

High volume customer service experience

Account management experience

Call center experience

CRM experience

Organizational skills

Multi-tasking ability

Excellent written and verbal communication

Adaptability in a fast-paced environment

Tools

CRM tools

Job description

3 days ago Be among the first 25 applicants

Job: Customer Service Guide
Duration: 1+ Month

Job Description:
Responsibilities:

You will partner with and support a group of customers through their entire customer journey with beginning with the vehicle selection and extending through ownership.
You will be their primary point of contact for all things
Provide exceptional quality of service during every interaction with our customers, paying close attention to sentiment.
Build rapport and learn how to support each individual owner, meeting them where they are in their EV ownership journey.
Track and follow up on any tasks that need to be completed on behalf of assigned customers to provide an exceptional purchase and ownership experience.
Collaborate with our Vehicle Delivery, Retail, Charging, and Service partner teams.
Soak up all of the information you can about *** in order to bring the brand to life with our community.
Share trends and areas of opportunity to improve the customer experience.
Listen and understand the needs of each owner so that you can deliver a tailored brand experience.
We are introducing products that challenge what people believe to be possible. This requires us to break down complex ideas into something easy to understand and fun to read.
Participate in virtual and in-person tours as assigned.
Think strategically and interpret analytics and track progress using reporting and dashboards.
Leverage CRM tools to augment and improve the owner experience.
Travel may be required for training purposes.
Additional tasks as assigned.

Qualifications:

Bilingual in French and English is preferred but not required.
5 years' experience in high volume customer service role preferred.
3 years' experience in account management or dedicated customer relationship management/sales role preferred.
1-year experience in a call center environment helpful.
EV industry experience helpful.
Experience using CRM (e.g., Client).
Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality.
Proven ability to multi-task and navigate multiple work streams and tools.
Excellent written and verbal, bilingual a plus.
Ability to learn quickly, work in a fast-paced environment, and adapt to changing timelines.
Requires nights/weekends as needed; based on customer needs and urgency.
Ability to travel up to 10% of the time for training purposes and to support events.

Seniority level