Customer Service & Growth Associate (Flexible Schedule)

Stewart Lamb - State Farm Agent; Macon (MS); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Stewart Lamb - State Farm Agent in Mississippi is seeking a Customer Service Representative to deliver exceptional service and support insurance clients. You will handle inquiries, route calls, and coordinate with the agency team to meet community needs.

This role emphasizes attention to detail, multitasking, and a friendly, customer-focused approach. Training and advancement opportunities are available, with a flexible schedule and competitive base pay.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answering the telephone and routing calls.
• Receiving and sending messages from/to clients and other staff.
• Scanning documentation.
• Calling and retrieving documentation from clients and vendors.
• Sending and confirming cancellations with other insurance companies, including faxing.
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

Skills

Communication

Detail-oriented

Customer service

Job description

Stewart Lamb - State Farm Agent in Mississippi is seeking a Customer Service Representative to deliver exceptional service and support insurance clients. You will handle inquiries, route calls, and coordinate with the agency team to meet community needs.

This role emphasizes attention to detail, multitasking, and a friendly, customer-focused approach. Training and advancement opportunities are available, with a flexible schedule and competitive base pay.