Insurance Customer Service Pro — Flexible Schedule & Growth

Stewart Lamb - State Farm Agent; Mississippi; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Opportunity for advancement

Flexible schedule

Training & development

Job summary

Stewart Lamb - State Farm Agent in Macon, MS is hiring a Customer Service Representative to deliver outstanding service to clients and support the agency's growth. The role involves answering calls, processing messages, handling documentation, updating policies and coordinating with team members to resolve inquiries.

We offer a base pay of $12.50 per hour with additional monthly compensation based on cross-selling and office retention, plus paid time off and opportunity for advancement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answering the telephone and routing calls.
• Receiving and sending messages from/to clients and other staff.
• Calling and retrieving documentation from clients and vendors.
• Sending and confirming cancellations with other insurance companies, including faxing.
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Stewart Lamb - State Farm Agent in Macon, MS is hiring a Customer Service Representative to deliver outstanding service to clients and support the agency's growth. The role involves answering calls, processing messages, handling documentation, updating policies and coordinating with team members to resolve inquiries.

We offer a base pay of $12.50 per hour with additional monthly compensation based on cross-selling and office retention, plus paid time off and opportunity for advancement.