Customer Service & Front Desk Associate — Paid Training

Driven Brands, Inc.; Buffalo (NY); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Full-time schedules

Part-time schedules

Paid time off

Health, Vision, & Dental Insurance

401(k) company match

Same day pay

Job summary

Auto Glass Now in New York is seeking enthusiastic Customer Service Representatives and Front Desk Associates to join our growing team of auto glass professionals. This role involves intake, estimates, invoices, answering phones, and delivering outstanding customer service in a fast-paced retail environment.

We offer full-time and part-time schedules, paid time off, health/vision/dental insurance, a 401(k) match, same-day pay, and opportunities for career growth within Driven Brands' family.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Bilingual (Spanish) proficiency is a plus.
• Prior phone or call center experience is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist Manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on all calls and follow-up with callers as needed.
• Confirm all mobile jobs parts and materials before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Skills

Positive attitude

Customer service

Strong communication

Basic computer skills

Bilingual Spanish

Call center experience a plus

Job description

Auto Glass Now in New York is seeking enthusiastic Customer Service Representatives and Front Desk Associates to join our growing team of auto glass professionals. This role involves intake, estimates, invoices, answering phones, and delivering outstanding customer service in a fast-paced retail environment.

We offer full-time and part-time schedules, paid time off, health/vision/dental insurance, a 401(k) match, same-day pay, and opportunities for career growth within Driven Brands' family.