Customer Service - Front Desk

City of Maple Grove, MN; Maple Grove (MN); On-site; USD 21,000 - 28,000; Part time

Job summary

The City of Maple Grove, MN invites applications for a friendly front desk team member at the Maple Grove Community Center. You will welcome guests, answer questions about programs, process admissions, registrations, memberships, and rentals, and provide general administrative support.

This part-time role typically requires evenings and weekends, with 5–15 hours per week, offering a hands-on way to serve the Maple Grove community while gaining frontline customer service experience.

Qualifications

• Experience in a fast-paced, public-facing environment.
• Ability to process payments, registrations, and rentals accurately.
• Strong customer service and communication skills.

Responsibilities

• Process payments, registrations, memberships, and room rentals.
• Answer multi-line phones, greet visitors, and route inquiries.
• Assist with program registrations and rental inquiries.
• Prepare daily documents and assist with mailings and deliveries.
• Operate office equipment and maintain a welcoming environment.

Skills

Customer service

Multiline phone handling

Cash handling

Conflict de-escalation

Team player

Education

High School Diploma or equivalent

Tools

POS systems

Cash register

Job description

About Maple Grove, MN

Maple Grove is a dynamic community known for proactive planning, thoughtful growth, and an exceptional quality of life. Home to more than 73,000 residents and projected to grow to 90,000 by 2040, Maple Grove offers premier shopping and dining, miles of trails, beautiful parks and lakes, and year-round recreation and community events. As our community continues to grow, so does the opportunity to make an impact. The City of Maple Grove employs more than 900 employees who provide a wide range of services that help make Maple Grove an exceptional place to live, work, and play.

The Position

The Maple Grove Community Center is seeking friendly, outgoing, and customer-focused individuals to join our team as Customer Service- Front Desk staff. In this role, you will be one of the first points of contact for Community Center guests and play an important role in creating a welcoming and positive experience for everyone who visits. You will be challenged to assist guests with questions about programs, services, and facilities; process admissions, registrations, memberships, and rentals; answer and route phone calls; and provide general administrative support. The ideal candidate is friendly, dependable, and enjoys helping people in a fast-paced, public-facing environment. This is a great opportunity to build customer service experience while working with a collaborative team and connecting with the Maple Grove community.

HOURS

This position is intended to work part-time, approximately 5–15 hours per week, primarily during evenings and weekends.

Pre-employment requirements:

Employment for this position is contingent upon the successful completion of a background check if 18 years of age or older.

Tentative Hiring Timeline

*Position will remain open until filled*

• Process payments, registrations, memberships, room rentals, and activity fees using RecTrac and related cash-handling systems; maintain accurate cash drawers, daily deposits, and start-up funds.
• Provide professional front-desk and customer service support by answering multi-line phones, routing calls, greeting visitors, responding to inquiries, and assisting a diverse clientele with questions and concerns.
• Process recreational program registrations, applications, forms, and rental inquiries received in person, by phone, and online, following established procedures and providing general information about programs and services.
• Prepare daily documents, signage, and materials for facility operations; assist with mailings, deliveries, and the collection and distribution of materials and equipment.
• Operate computers, ID/pass validation systems, photocopiers, fax machines, and other office equipment to support daily facility operations.
• Maintain a welcoming and professional environment, utilizing conflict de-escalation skills and performing other duties as assigned by facility leadership.

Knowledge of:

• Basic math skills.

Ability to:

• To develop positive working relationships with the public and fellow employees.
• To work under pressure and remain calm and pleasant under stressful situations.
• To operate a cash register and use simple math skills.
• Willingness to learn effective sales techniques.
• To work in a moderately noisy environment.
• To observe the public in corridors and front area.
• To be flexible and cooperative with work schedule.
• To operate or learn to operate various office equipment and personal computers.
• To help the general public in person or on the phone.

Need to have

• Must be 16 years of age or older.
• Lift 25 lbs or more.
• Ability to work weekends, Saturday-Sunday between 8AM - 8PM

Nice to have

• High School Diploma or post-secondary education or training in business, office administration, customer service, or a related field.
• Ability to work weeknights, Monday - Friday 4:30 - 8PM
• Previous working experience in a diverse, high-traffic environment.
• Previous experience using point-of-sale (POS) systems, cash registers, and processing payment transactions.
• Previous experience providing customer service, answering phones, assisting visitors, and performing general administrative tasks.

WORKING CONDITIONS

Environmental Conditions:

Indoor community center environment. Exposure to loud noises

Physical Conditions:

Sitting/Standing/Lifting