Customer Service & Framing Specialist

Michaels Stores; Gilford (NH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision benefits

Tuition assistance

Job summary

Michaels Stores in Laconia, NH is hiring for a store team member to assist customers and keep the sales floor organized. You will help shoppers find items, ring up purchases, and enroll customers in Michaels Rewards and other programs.

The role requires standing for long periods, lifting, and occasional evenings or weekends. We offer employee discounts and benefit options, with opportunities to grow within a large arts-and-crafts retailer.

Qualifications

• Retail or customer service experience preferred.
• Ability to engage customers and resolve questions.
• Comfort with POS systems and checkout procedures.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and accurate cash handling.
• Engage customers in Rewards program and Private Label Credit Cards enrollments.
• Educate customers on VOC survey participation.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Participate in truck unload, stocking, and planogram maintenance.
• Support merchandise recovery and in-stock store conditions.
• Perform SISO and AD set duties; support shrink and safety programs.
• Follow SOPs and company policies; behave professionally.
• Interact respectfully with teammates; model company values.

Skills

Customer service

Cash handling

Communication

Team player

Job description

Michaels Stores in Laconia, NH is hiring for a store team member to assist customers and keep the sales floor organized. You will help shoppers find items, ring up purchases, and enroll customers in Michaels Rewards and other programs.

The role requires standing for long periods, lifting, and occasional evenings or weekends. We offer employee discounts and benefit options, with opportunities to grow within a large arts-and-crafts retailer.