Customer Service & Food Prep Specialist

Royal Farms; Owings Mills (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Owings Mills, MD is seeking a Customer Service Associate to support the store leadership in delivering a safe, efficient, and customer-focused experience. The role includes food service preparation, POS transactions, housekeeping, and general store upkeep.

The Associate engages customers with friendliness and professionalism, helping to build brand loyalty and uphold Royal Farms standards of excellence. Flexibility for shifts, including weekends, is required.

Qualifications

• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Provide outstanding customer service by greeting and assisting customers and maintaining product knowledge.
• Operate the register, handle multiple payment methods, and manage fuel/gift cards with accuracy.
• Prepare made-to-order food and beverages per recipes and maintain quality and speed of service.
• Restock, inspect, and rotate products to ensure shelf integrity and freshness.
• Maintain cleanliness and safety, report unsafe conditions, and follow SOPs.

Skills

Customer service

Communication

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms in Owings Mills, MD is seeking a Customer Service Associate to support the store leadership in delivering a safe, efficient, and customer-focused experience. The role includes food service preparation, POS transactions, housekeeping, and general store upkeep.

The Associate engages customers with friendliness and professionalism, helping to build brand loyalty and uphold Royal Farms standards of excellence. Flexibility for shifts, including weekends, is required.