Customer Service & Fast-Paced Food Prep — Flexible Shifts

Royal Farms; Virginia; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate to support store leadership by performing food service, POS transactions, and general upkeep. The role emphasizes friendly, efficient service to deliver an exceptional customer experience and uphold brand standards.

Responsibilities include greeting customers, assisting with product selection, operating the register, handling payments, preparing made-to-order items, restocking, and maintaining a clean, safe store.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Greet and acknowledge customers, uphold service standards, anticipate needs, and demonstrate product knowledge.
• Respond promptly to customer inquiries about merchandise and assist with product selection.
• Operate the register, scan and bag items, manage payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling alcohol or tobacco.
• Prepare made-to-order food and beverages per recipes, ensure accuracy and speed of service.
• Restock products and supplies to maintain a fully stocked store.
• Perform routine side work and maintain a clean, safe work area.
• Follow safety, security, and operational procedures as outlined in SOPs.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Fast-paced environment

Job description

Royal Farms is seeking a Customer Service Associate to support store leadership by performing food service, POS transactions, and general upkeep. The role emphasizes friendly, efficient service to deliver an exceptional customer experience and uphold brand standards.

Responsibilities include greeting customers, assisting with product selection, operating the register, handling payments, preparing made-to-order items, restocking, and maintaining a clean, safe store.