Customer Service Expert – AI Training

AI Trainer Jobs; United States; Remote; USD 23.000 - 32.000; Teilzeit

Zusammenfassung

SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, seeks a Customer Service SME to support the creation of a dataset of natural, human-enacted conversations for training speech-to-speech AI agents. This remote, hourly contractor role will leverage your experience in client communication, issue resolution, and CRM workflows.

You will develop AI training content, evaluate AI responses, and help ensure model integrity across diverse support scenarios.

Qualifikationen

• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or related field (or equivalent experience).
• 2+ years of professional Customer Service experience with demonstrated expertise in client communication, issue resolution, and CRM workflows.
• 1+ year of AI training experience (data annotation, AI evaluation, model training, or similar).
• Strong knowledge of end-to-end customer support workflows including identification, troubleshooting, escalation, follow-up, and resolution.
• Excellent spoken English C1+ (US only).

Aufgaben

• Develop AI training content by creating natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI performance by evaluating and ranking AI responses to improve accuracy, fluency, and relevance.
• Ensure model integrity by testing AI models for inaccuracies or biases across use cases.
• Manage customer inquiries, complaints, service requests, and escalations in the remote contractor role.

Kenntnisse

Customer Service

Issue Resolution

Complaint Handling

Conflict Resolution

Escalation Management

Voice Support

Call Center

English

AI Training

Ausbildung

Bachelor’s degree or higher in Business Administration, Communications, Marketing, Management, or related field

Tools

Data Annotation

AI Evaluation

Model Training

Response Evaluation

Jobbeschreibung

Pay: up to $20/hour

In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively.

This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs.

Important

There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.

Responsibilities

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.

Requirements

• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
• 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
• Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
• Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
• Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.

Skills: Customer Service, Issue Resolution, Complaint Handling, Conflict Resolution, Escalation Management, Voice Support, Call Center, English, AI Training

Open to candidates in: South Africa, The Philippines

Interview language: English