Customer Service Executive UK Guest Operations

Hatigen Consulting Services; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Training provided

Dynamic work environment

Exposure to UK guest operations

Job summary

Hatigen Consulting Services is seeking a proactive Customer Service Executive to join our UK Guest Operations team. You will be the main point of contact for UK-based guests, handling inquiries, guiding check-ins, and resolving issues to maintain high review ratings on OTA platforms.

Ideal candidates have excellent English communication skills and are comfortable working in rotational UK hours. Freshers and experienced professionals in BPO or hospitality are welcome to apply, with training

Qualifications

• Excellent verbal and written English communication skills.
• Willingness to work rotational shifts aligned with UK hours.
• Strong conflict-resolution skills with empathetic, polite approach under pressure.
• Basic knowledge of messaging apps, email, and property management platforms.
• Open to Freshers and experienced candidates with relevant background.

Responsibilities

• Handle inbound guest inquiries, reservation updates, and guidance via calls, WhatsApp, and messaging platforms.
• Address and resolve guest complaints to maintain satisfaction.
• Glean positive feedback while addressing concerns to prevent negative reviews.
• Coordinate in real-time with on-site maintenance teams, property managers, and cleaning staff.

Skills

English proficiency

Shift flexibility

Conflict resolution

Tech literacy

Tools

WhatsApp

Email platforms

Property management systems

Job description

Job Title: Customer Service Executive UK Guest Operations

Location: Remote / Office

Employment Type: Full-time

Shift: Rotational Shifts (UK Hours)

Experience: Freshers & Experienced candidates both are welcome

Job Summary:

We are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our property management team. In this role, you will be the main point of contact for UK-based guests, ensuring smooth check-ins, resolving guest complaints in real-time, and maintaining high review ratings across OTA platforms (Airbnb, Booking.com, etc.).

If you have excellent English communication skills and enjoy helping people in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

• Guest Communication: Handle inbound guest inquiries, reservation updates, and check-in/check-out guidance via calls, WhatsApp, and messaging platforms.
• Issue Resolution: Swiftly address and resolve guest complaints (maintenance issues, amenities, cleanliness, access codes) to ensure a high level of guest satisfaction.
• Review Management: Proactively engage with satisfied guests during their stay to gather positive feedback/reviews while identifying and resolving concerns to prevent negative reviews.
• Coordination: Coordinate in real-time with on-site UK maintenance teams, property managers, and cleaning staff to ensure properties are well-maintained and ready for guests.

Requirements:

• Language Proficiency: Excellent verbal and written English communication skills.
• Shift Availability: Willingness to work in rotational shifts aligned with UK operating hours.
• Problem-Solving Ability: Strong conflict-resolution skills with a empathetic and polite approach under pressure.
• Tech-Savvy: Basic knowledge of handling messaging apps, email, and property management platforms (training will be provided).
• Qualifications: Open to both Freshers with strong communication skills and experienced candidates with prior BPO / Hospitality / UK Operations experience.

What We Offer:

• Friendly and dynamic work environment.
• Hands-on exposure to UK short-term rental and property management operations.
• Comprehensive training for freshers.