Customer Service Executive (CSR)

Modis; Jeffersonville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Modis is seeking a Customer Service Representative in Jeffersonville, Indiana. This role involves answering customer inquiries, providing accurate information, and maintaining organized records.

The ideal candidate will have a high school diploma or GED and 1-2 years of experience in customer service. Strong communication skills and the ability to adapt to a flexible schedule, including nights and weekends, are essential.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in customer service preferred.
• Experience in managing multiple projects and maintaining organized records.

Responsibilities

• Answer incoming customer communications and assess needs.
• Research complex questions and provide accurate information.
• Adapt to a flexible schedule including nights and weekends.

Skills

Customer service

Communication skills

PC literacy

Adaptability

Education

High school diploma or GED

Job description

Responsibilities

• Answer incoming customer communications from complex books of business, assessing caller’s needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions.
• Respond positively to customer’s questions in a timely manner.
• Research complex customer questions thoroughly to provide accurate information and solutions.
• Effective written and verbal communication skills.
• PC literate (familiar with windows applications).
• Be available to work a flexible schedule, including nights, weekends and holidays.
• Ability to learn quickly and adapt to change.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in a customer service and/or customer facing position preferred.
• Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and maintaining organized records will be competitive for this role.

Additional Information

All your information will be kept confidential according to EEO guidelines.