Customer Service & Equipment Support Specialist

U-Haul; Shawnee (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Life insurance

MetLife auto and home insurance

Discounts on electronics and hotels

Gym Reimbursement Program

LifeLock Identity Theft Protection

Job summary

U-Haul is seeking a Customer Service Representative to be the friendly face of our service team. You will help customers with U-Haul products, use U-Scan tech for rentals, and assist with moving and hooking up trucks and trailers.

Responsibilities include inspecting equipment, answering questions, preparing invoices, and completing propan e/forklift training as part of the employment process, with ongoing education through U-Haul University.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High School Diploma or Equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the friendly face of our service team. You will help customers with U-Haul products, use U-Scan tech for rentals, and assist with moving and hooking up trucks and trailers.

Responsibilities include inspecting equipment, answering questions, preparing invoices, and completing propan e/forklift training as part of the employment process, with ongoing education through U-Haul University.